This Privacy Policy describes how MultiFi ("we", "our", or "us") collects, uses, and discloses your personal information when you visit our website, use our services, or otherwise interact with us. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or profile
• Use our financial services and products
• Complete forms on our website
• Contact customer support
• Participate in surveys or promotions
• Communicate with us via third-party platforms

This information may include your name, email address, phone number, mailing address, financial information, government-issued identification, and any other information you choose to provide.

Information We Collect Automatically

When you access or use our services, we automatically collect certain information, including:

• Log Information: We collect information about your use of our services, including access times, pages viewed, IP address, browser type, and the page you visited before navigating to our website.
• Device Information: We collect information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: We may collect information about your location when you access our services, including precise location data with your consent.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interaction with our services and other websites.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Personalize your experience and deliver content relevant to your interests
• Comply with legal obligations and enforce our terms and policies

How We Share Your Information

We may share your information as follows:

• With service providers who perform services on our behalf
• With financial institutions and payment processors to facilitate transactions
• With business partners with whom we jointly offer products or services
• In response to a request for information if we believe disclosure is in accordance with applicable law
• To protect the rights, property, and safety of MultiFi, our users, and the public
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With your consent or at your direction

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Your Choices

Account Information

You can update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our services.

Promotional Communications

You can opt out of receiving promotional emails from MultiFi by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our services prior to the changes becoming effective. We encourage you to review the Privacy Policy whenever you access our services.